7-Day Easy Return & Replacement Policy
Standard Pakistani E-Commerce Consumer Protection • Customer Satisfaction Guaranteed
Al-Haram Kitchenware adheres to the standard consumer return policies practiced by major Pakistani e-commerce platforms. If your cookware arrives damaged, defective, or incorrect, we provide a replacement at zero courier cost within 7 days of delivery.
1. Valid Reasons for Return / Replacement
Cracked glass lid, dented pot body, or broken handle upon unboxing.
Loose rivets, uneven base, or coating imperfection before first use.
Received a different product, diameter (cm), or color from what was ordered.
Missing lid, steam vent knob, silicone spatula, or storage components.
2. Conditions for Return & Exchange
- The claim must be initiated within 7 calendar days of parcel delivery.
- The product must be unwashed and unused on any stove, oven, or heat source.
- The item must be in its original manufacturer packaging, including box, foam protectors, warranty cards, and all accessories.
- The original courier shipping label with your Order Reference must be retained.
3. Non-Returnable Scenarios
To uphold kitchen hygiene and food safety standards:
- Cookware that has been used with food, cooking oil, or exposed to flames or heat.
- Cookware washed with water, dish soap, or abrasive scouring pads.
- Damages resulting from customer misuse, dropping, dry boiling, or thermal shock (running cold water onto hot pans).
4. Simple 3-Step Return Process
Take 1-2 clear photos or a short video showing the defect or damage, along with the shipping parcel label.
Send the photos along with your Order Reference (e.g. AHK-XXXX) to our official customer support line.
Our team will verify the claim within 24 hours and immediately dispatch a brand-new replacement part or unit at our expense.
Our support team is ready to assist you on WhatsApp.